COVID Notice

DUE TO THE COVID-19 OUTBREAK SHIPPING AROUND THE WORLD HAS SLOWED DOWN. WE KNOW YOU ARE EXCITED TO GET YOUR NEW KENDAMA SO HERE IS SOME INFORMATION ABOUT SHIPPING TIMES.

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Is my package going to arrive late? 

Not Necessarily. Some parts of the country are experiencing longer wait times than others. Please give your package an extra 4-5 days on top of your expected delivery. There is no guarantee at this time that your package will arrive on time. If you suspect there is an issue with your package please reach out to your local post office, as they may have more information on delays in your area. 

Are International Wait Times Longer?

Most of our international shipping providers have stated that there are delays in getting packages accepted through customs. There may be delays depending on your selected shipping method and the Country it is heading too. In most cases these delays are no more than 3-5 additional days. Please reach out if you believe there to be an issue outside of these delays. 

According to AusPost my package is still awaiting shipment/acceptance pending. 

If you have received a tracking number from us it means your package has left our facility and is in the AusPost process. Expect delays on all tracking information. If you have a tracking number it means your package is on its way. 

I Purchased “Sweets Shipping”, Why isn’t my package updating?

AusPost mail and parcel transportation is heavily dependent on utilizing space on passenger flights for both Domestic and foreign services.  The reduction of passenger flights overall has severely impacted AusPost's ability to transport parcels and mail in a timely manner. To overcome this disruption, AusPost has designed an ocean transit service option for mail and parcels that would provide a slow, but more consistent transit option for their retail products.